BETA: PowerArchiver 2023 - 22.10.02

[spwolf]

are you opening/editing files inside archive?

[spwolf]

try not using skings, does that help?

[PA_Fan]

I’m not doing anything with the file contents in the archive - just adding/updating files or deleting them.

I’ll have a go without the skins i.e. I’ll set up PA for the new look, and see if that makes any difference.

[PA_Fan]

I’ve tried PA with Classic default skins plus all the new ones (Blue, silver etc.). I’ve also tried turning “reuse windows” on and off.

Unfortunately, none of this makes any difference.

To recap:-

• I can open one archive after another (all zips, different sizes, different directories) - but I don’t do anything to the contents - just open the zips.
• I then exit PA thru’ one of the 3 methods (toolbar icon, etc.).
• PA closes and quits the screen, and then the Windows app error messages are returned. This happens about 90% of the time.

There don’t seem to be problems when in PA, although opening archives in rapid succession seems to cause odd behaviours SOMETIMES.

I should also say that I have PAstarter running, so perhaps I should try without it.

[spwolf]

why dont you send us your registry key, zipped, to support at conexware.com and refference that. That might help us.

Does this happen only with zip files? Not with 7zip for instance?

thanks!

[PA_Fan]

Registry key emailed separately to Support.

I haven’t got any 7zips, but I’ll make and test some to see if it happens with them.

[spwolf]

still cant reproduce, does anyone else have similar issue?

[davidsplash]

Could another program be interacting with pa. is any other program / process working at the same time. can you list ll open processes and files open at the time you use pa?

can you also uninstall and delete all powerarchiver references in the registry and then reinstall powerarchiver after a reboot and then tel us whether it has worked.

[PA_Fan]

There are plenty of processes running at the same time. However, none of these are new i.e. they were running alongside previous PA versions without this error (which is a new event to me in any PA version anyway) occurring.

I was digging around and I noticed that one utility showed PA 2007 and 2009 in the add/remove progs list. I removed(uninstalled) 2007, which had the effect of removing all PA including 2009.

I then reinstalled it and re-entered my reg. codes, set it up with classic skin, and disabled re-use PA windows.

So far, I can fiddle about with zips as much as I like, and it seems OK. Then when I exit the program, screen clears and bingo-App Error message appears.

I have also checked all dumps, logs, hardware etc. and nothing out of the ordinary bar these crashes.

[spwolf]

7zip (non solid) please?

[PA_Fan]

sorry, bit thick today. do you want me to try 7zips (nonsolid) or what? please advise.

[spwolf]

yes, try using 7zips (non) solid, in the same way…

[davidsplash]

can you try and use revo uninstall to completely uninstall powerarchiver you can download it from the internet it might be a left over registry entry causing the fault.

then again can you disable all but essential processes/ programs open and then run powerarchiver. it might be a specific program that is cconflicting with powerarchiver. you sure you have the latest release?

Can you make sure it is a clean install of the registry (all powerarchiver entries not in there). What programs do you have installed on your pc?

what antivirus/spyware/ firewall do you use that could cause conflict.

it could also be that the file is having problems exiting as it is being used by windows for some reason. can you let us know where your temp file is situated the folder where your powerarchiver uses as temp folder for opening files is. this could be part of the reason as well. Have you checked for registry errors to see if you have problems there?

hope it gets resolved for you soon.

It could also indicate faulty memory/ or hardware in a computer. As it is just you reporting this and noone else. I have seen this fault with only one other product ultimatezip. I have fully tested this program in xp and can not replicate your fault. Can you please list memory and hardware and what is open when the crash happens and any message about the crash so we can diagnose this fault/crash better.

[PA_Fan]

In answer but not necessarily in order.

1. release is 11.00.76 Pro
2. AV etc is the same as I have been using with earlier versions of PA without problem. They are Avast (AV), Comodo Firewall, Windows Defender. There are other things but they are non-resident.
3. There are no hardware errors on this Dell 9100 with 3gb running XP Pro SP3.
4. I have run a couple of registry checks and there are no errors specific to PA.
5. Temp file is the usual default but I’ll put it somewhere on its own just in case.
6. Nothing is running on here that hasn’t run with PA in earlier editions.

I can send a copy of the error log to you if you would like it.

As far as full uninstall goes, I will download the REVO utility and follow your suggestions. As I mentioned earlier, a “phantom” PA 2007 was reported in Add/Rem. Progs, but this has now disappeared.

Incidentally, using non-solid 7-zips make no difference.

[spwolf]

so same thing happens if you update non solid 7zip? You get crash on exit?

thanks,

[PA_Fan]

spwolf,

I dumped a couple of zip contents (quite big zips) and reloaded them into nonsolid 7zip tests. Then I deleted files etc. and exited. It doesn’t post-exit crash as often the same way as zips seem to. What does happen is this:-

1. Open 7zs one after the other, delete some files etc.
2. Try to open another one, and PA screen remains blank, message “No files or folders selected” at bottom. Also action toolbar buttons greyed out.
3. Try another arc (zip or 7z) and same happens.
4. Exit, PA closes (i.e. desktop only visible) then I get the App error message.

I have also followed previous advice; namely, I have revo uninstalled PA, checked registry etc. and then reinstalled it. This doesn’t seem to affect. I have also run all possible hardware checks and no errors reported.

I’ve also tried with and without reuse PA windows, and with PAstarter on and off - no discernible difference.

[spwolf]

how are you opening those 7z one after another, via Open button?

Does the error at exit happen when you use 7zips only?

[PA_Fan]

I’ve opened them from both Open button and recent files list.

Post exit crash happens with zips and 7zs. I don’t have any other archive types but I guess I could create a few test ones.

If I open zips quickly one after the other, I sometimes get a freeze-up. When this happens, PA is unresponsive and has to be killed, and other times it is possible to exit, and then the crash happens.

There is 3gb RAM on this machine, and pagefiles spread over 2 drives are enormous - so I can’t see it being a resource-caused problem.

[spwolf]

but it happens when you are handling ONLY 7zips.

I am making sure you are not also opening zips at the same time.

I want to know if problem is specific to zip engine, or maybe to some GUI issue.

[PA_Fan]

SPWOLF

Just done some more testing.

1. 3 x 7z archives. Start PA, open each in turn (no actions). reiterate several times, exit - no error.
2. Same thing but with zips (some containing same files as 7zip) - open in turn, again and again, then exit. Post exit - error occurs.

Additional

There doesn’t seem to be a problem with zips if I open one, work on it and then exit PA. Things start going wrong when zips are opened consecutively (not necessarily worked on, just opened).